T-Mobile Wants to Eradicate ‘Customer Service Hell,’ Create a Better Experience for All

T-Mobile is on a mission to improve customer service. The company is revamping the way it cares for customers, enlisting real people to answer customer calls and messages–rather than the typical interactive voice response (IVR) system–to give its cus…

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5 Brand Logo Redesigns That Pissed People Off

Burberry recently released its first wordmark redesign in two decades, from famed British designer Peter Saville, and the general reaction was … less than enthusiastic. Upon the new logo’s unveiling, Riccardo Tisci, CCO at Burberry, praised Saville o…

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You Now Have a Chance to Help Run an Old Spice Marketing Meeting

If you’ve ever had a hankering to join Old Spice’s marketing team to chip in on the myriad wacky ideas that make their way to the consumer universe, now is the time to rejoice. The brand is hosting the Old Spice Boardroom livestream on their YouTube pa…

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Dennis Quaid Gets Super Meta About Insurance in Esurance’s Clever New Spot

Introducing your new favorite brand spokesperson: Dennis Quaid for Esurance. The actor stars in a new spot for the brand as part of Esurance’s new brand platform, created by Leo Burnett Chicago. While the brand has worked with big names in the past–yo…

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Verizon Partners With Apple and Google for 5G Streaming

Verizon selected Apple and Google as its initial video streaming partners for its residential 5G rollout, the company confirmed on Tuesday. Bloomberg initially reported the rumors. The long-anticipated deals will give customers in four American cities-…

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Google Still Stores Location Data Even if Users Opt Out

Users of Google’s Android mobile phone operating systems and some Google apps on iPhones are having their location data tracked and recorded, even if users opt out of being tracked, an investigation from the Associated Press found Monday. Google offers…

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This Agency Taught a Robot to Find Waldo

Even artificial intelligence can’t resist Where’s Waldo. Nashville and Atlanta-based agency redpepper programmed a robot to find the ubiquitous-yet-elusive stripe-clad bespectacled world traveler. Using AutoML, it took approximately a week for Matt Ree…

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Campaign Aims to Tackle ‘Period Poverty’ by Placing Fake Sanitary Pads in Newspapers

One in 10 teenage girls in the United Kingdom cannot afford proper sanitary products. One in seven has had to borrow from a friend “due to affordability issues.” And most strikingly, 12 percent of young women have at some point been forced to “improvis…

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Campaign Aims to Tackle ‘Period Poverty’ by Placing Fake Sanitary Pads in Newspapers

One in 10 teenage girls in the United Kingdom cannot afford proper sanitary products. One in seven has had to borrow from a friend “due to affordability issues.” And most strikingly, 12 percent of young women have at some point been forced to “improvis…

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Create & Cultivate Partners With LinkedIn, WeWork and Microsoft to Launch Latest Offering

Jaclyn Johnson wants to redefine the term “work party.” Johnson, who founded Create & Cultivate, an online career advice platform and conference for women, is expanding her growing empire with the arrival of WorkParty, a book, 10-city tour and podc…

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